Customer On-Boarding, Support & Sales

PodiumIO.com is looking for an enthusiastic Customer Support leader to join our team on a full-time basis. If you are a self-motivated and experienced Customer Support professional who is comfortable working in all stages of the customer acquisition, onboarding and support process, we’d love to talk to you.

As a Customer Support Specialist at PodiumIO, you will provide full-time technical & useability support assistance for our All-in-1-Ecommerce platform dedicated to helping home service SMB’s i) sell their services online and ii) simplifying & automating their entire operations.  Our Support Specialist works side by side with our Business Development team and focuses on helping customers needing assistance during both the onboarding stage and the post activation stage.  You will be in contact on a daily basis with our customers via phone, zoom, chat and email.

PodiumIO is the 1st ever “All-in-1” E-commerce Platform dedicated to Home Service Businesses. Founded in Montreal, Canada, PodiumIO provides the Home Service SME a 1-stop-shop solution to instantly build and scale their own online brand (E-Service Store), instantly acquire new customers both On-line & Off-line, and simplify & automate their entire operations. Using PodiumIO’s e-commerce technology our clients (the SME’s), can instantly create and install Live Pricing & Real-Time Booking pages on any website or social media site, save a ton of time spent on administration, communications & coordination and can manage their entire operations 24/7 from anywhere anytime.  

Headquartered in Montréal, Canada, PodiumIO is the 1st ever All-in-1 e-commerce platform trusted by home service companies across US, UK and Canada. In 2021 we will be expanding our operations to all English speaking countries, thereafter to all countries globally. 

We’re passionate about enabling entrepreneurs to build their own brands and compete on equal footing with large tech businesses.

• Provide excellent technical support and customer service to our customers on all aspects of PodiumIO’s All-in-1 Ecommerce solution
• Use consistent troubleshooting techniques to rapidly and efficiently identify the source of customer issues and provide a prompt and appropriate solution
• Properly document and track customer issues and resolutions
• Follow escalation procedures as required
• Liaise with team leaders to best handle day to day situations to better customer experiences
• Handle miscellaneous duties and responsibilities as defined by management

• 1-2 years of customer service experience
• Excellent English written and verbal communication skills.
• Ability to handle multiple incoming requests
• An ability to convey a customer-focused attitude
• Proven experience in managing multiple priorities in a fast-paced environment
• Proven troubleshooting skills
• Self-starter who also works well in a team environment

• Computer hardware and networking experience
• Home Services Industry Knowledge and business savvyness.
• Strong computer and CRM skills with working knowledge of Hubspot
• Technical problem solving experience

Be ready to work closely with a tight-knit team of Sales, Digital Marketing and Business Development team members to develop a wide range of critical resources that help us build meaningful, long-term relationships with both prospect and paying customers. Get a jump start in your career by becoming the knowledge expert in a new E-commerce industry.

Job Type: Full-time