Customer On-Boarding, Support & Sales

PodiumIO.com is looking for an enthusiastic Customer On-boarding, Support & Sales leader to join our team on a full-time basis. If you are a self-motivated and experienced Customer On-Boarding Professional who is comfortable working in all stages of the customer acquisition and on-boarding process, we’d love to talk to you.

This is an exciting ‘front of the line’ growth opportunity. If you are looking for a work environment where your active involvement in the decision making process is a necessity, you are at the right place.

The ideal candidate is someone who simply loves the challenge of outbound marketing via all communication vehicles with a particular accent on live customer interaction over phone, videoconferencing and video/screen-sharing tools. You are a self-starter and capable of seamlessly moving between very strategic initiatives and day to operational activities of a startup.

• Identifying, creating & tracking prospect client lists via online, 3rd party channels, online chat or other acquired sources.
• Working with the team to define and execute all CRM and on-boarding strategies for PodiumIO.
• Actively contacting customers, with the objective on converting prospects, signups and “free” users into paying customers.
• Developing, defining and preparing the on-boarding scripts and protocols in order to accelerate on-boarding of customers and to optimize the timing and speed of conversion.
• Preparing and documenting the various strategies to be used by future PodiumIO customer agents.
• Managing and executing PodiumIO’s Outbound & Inbound marketing communication process.
• Being the Power-user for PodiumIO’s client data base & CRM (currently Hubspot).
• Ensuring PodiumIO customer acquisition targets are clearly defined, communicated & achieved.
• Overall, assuming the initial role to build PodiumIO’s future Inbound/Outbound marketing and Customer Care organizations.

• Unafraid to take on the impossible
• Great salesperson skills
• Empathetic listener and loves to sell/support over the phone.
• A total self-starter
• 2+ years in a similar role
• Knowledge of various videoconferencing and screen-sharing technologies (join.me, etc.)
• Knowledge of a CRM (we currently use Hubspot, but this is not a prerequisite for the position)
• Exceptional multi-tasking and organization skills
• Independent, proactive individual
• A strong creative, branding, and product background
• Excellent English (written and spoken) & ideally French
• MUST HAVE completed a Bachelor degree

• Graphic Design experience
• Knowledge of Adobe Suite, Hubspot, Microsoft suite
• Web Building experience (HMTL, CSS, WordPress)
• Familiar with Anti-spam laws

This is an exciting opportunity to join a fast-paced startup with a very experienced team.

Job Type: Full-time