Establish Clear, Repeatable Processes
What happens when everything is done manually?
There’s no foolproof way to ensure everything is managed in a consistent way. Translation? You end up running like a headless chicken, extinguishing fires as they arise.
When your processes are automated, they’re not just done automatically – they’re done in a consistent way.
Let’s say you want to establish an onboarding process for new home cleaning clients. If you did everything manually, you would need to respond to inquiries, either by phone and email, and walk through their needs to think up an appropriate quote.
Next, you would need to write up emails to confirm a booking, and another email to remind the client of the upcoming appointment.
You also need to dispatch your staff to the appointment at the right moment and ensure you’re getting paid.
Along this process, many things can go wrong. You can forget to send an email. You can make a mistake in your quote. You can forget to dispatch your employee.
When this process is automated, you don’t have to remember to accomplish every step – technology has your back.
These automated processes can be repeated over and over again, and even optimized as you learn what works best for your business and your clients.
For instance, if you implement PodiumIO’s Real-Time Pricing & Booking Pages, clients always know what to expect in terms of pricing for your online platform. Additionally, you can follow up with online payment so you don’t need to chase clients for payment at the actual time of the booking.
Processes Work for Manual Tasks, Too
Processes aren’t just for business management – they work for cleaning homes as well. Whether you’re cleaning homes yourself or dispatching staff, establish a clear process for how homes should be cleaned.
This means there is no question as to how to do the job the right way. No wiggle room. All you or your staff need to do is follow the process every single time.
What’s great about repeatable processes is that the more you do them, the better and more efficient you become!
